Returns & Exchanges
At NGV Design Store, we strive for complete satisfaction with every purchase. If your item is not quite right, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and labels are attached to prevent damage during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects and approves the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing