Frequently Asked Questions
Everything you need to know about shopping with NGV Design Store.
What is the standard shipping time for my order?
Standard shipping typically takes 5-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all NGV Design Store products come with a one-year limited warranty against manufacturing defects to ensure the highest quality for our customers.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.